Business Strategy.
Digital Transformation.
Operations Management.
Interim and Consultancy Services
Charles Veal.
Interim and Consultancy Services.
I lead teams at a senior level to create new digital systems, deliver change and improve how organisations work.
I help manage successful transformation programmes, think about your business strategy and devise new business models, as well as supporting your organisation with leadership, project management and business process analysis.
I have extensive experience of working with membership organisations in sectors ranging from education, business and finance to sport, healthcare, construction and publishing for large and small organisations. I have also worked with local and central government on digital transformation and business strategy projects. My early career involved working internationally for financial institutions and working on development projects in Africa and Central America.
My professional qualifications include an Executive MBA from CASS Business School and Association for Project Management Professional. I am a member of the Chartered Management Institute and a Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce.
Graduate
Associate Member
Member
Fellow
My Approach.
I work closely with you to understand your needs and
goals in order to create practical plans and business solutions. I continuously feedback to you to ensure that the project stays on track and to allow the project the flexibility to develop and evolve to suit your changing needs. I work in a friendly and approachable manner and value openness with my clients.
Clients.
17 years working for not-for-profits
15 years operations management
8 years CRM/website and digital strategy
7 years consultancy and interim
Clients include:
Corporate Strategy
Supported the development of the IMechE corporate strategy and membership strategy.
Project management of new website and CRM
Procured new supplier for website and CRM and managed implementation of new solution.
Price Modelling
Developed a new pricing model and strategy for the PTA association.
Market Sizing and Commercial Opportunity
Analysed the market size and potential for IAM Roadsmart products and recommended commerical opportunities.
Education Review and Horizon Scanning
Reviewed the success of the new IFoA professional education programme and conducted horizon scanning project into the key challenges facing the actuarial profession.
Corporate Strategy & Strategy Training
Development of BACP 5 year strategy. Training day for board on strategic thinking.
Corporate Membership Development
Review of corporate membership and strategic workshop with board to develop priorities for corporate membership offer.
Digital and Data Strategy
Supported the development of the RSA Data and Digital strategies.
New Online Business Service
Developed business model, pricing, budgets and 5-year forecasts for a multi-million pound online coaching service.
Interim
Project Manager
Project manager for the delivery of a new CRM and website system. Led the project from business case and procurement through design and initial build.
CRM Business Case
and Procurement
Led business case development and procurement for a CRM for a flagship digital transformation programme.
New Membership Model
Created new membership model, with financial forecasts, for an employment based service, using a platform approach.
CRM & Digital Strategy
Analysis
Analysed Resolution's current digital infrastructure with recommendations for developing the CRM and organisation's digital strategy.
Website Business Case
and Procurement
Reviewed current website and CRM and recommended 2-year technology strategy and managed vendor selection of a new website supplier.
New Membership Body
Advised on the creation of Experience UK, a new trade body for the Experience economy.
Membership Strategy
Advised Rail Safety Standards Board (RSSB) on strategic issues related to the transition from a mandatory to a voluntary membership organisation.
Business Strategy
Developed new 3 year business strategy with financial modelling.
CRM Business Case
and Procurement
Completed business analysis of CRM strategy and vendor selection appointing new CRM supplier.
Business Process Analysis and Mapping
Analysed "as is" processes and developed a series of "to be" process maps to support the introduction of a new CRM.
CRM Business Case
Reviewed CRM and developed roadmap and proposal for replacing system with a new integrated CRM.
Business Process Analysis and Mapping
Analysed and mapped "as is" business process and designed "to be" processes for new digital system.
Interim Head
of Membership
Oversaw the introduction of a new website and the launching of a new accreditation programme - Advanced Teacher Status.
CRM Business Case
Completed review of CRM and roadmap for procurement of new CRM platform.
Interim Director
of Membership
Led the membership directorate through a period of change, growing membership and improving income.
Resources & Partners.
Leading specialist independent CRM and technology consultancy.
Leading consultancy for membership associations, providing research services, strategic support, operational improvement, interim management and training.
Catalyst Consultants are industry specialists with extensive senior executive level experience across the sport, entertainment and culture sectors.
A community and online publication discussing the evolving role of the CIO and how IT leaders drive business value in a digital world.
Online business process mapping software. Empowering people to drive digital transformation on a single platform.
The Association of Association Executives supports employees & officers of membership organisations in raising their value and that of their services, products and events to members and their community.
UK Engage offers innovative and secure democratic voting services for elections, ballots, referendums, consultations and AGMs.
The network for membership professionals and provides a wide range of free membership resources.
Leading provider of election services, with over 100 years' experience of administering elections, ballots and consultation processes.
Call 07932 616 511
I am based in West London and work across London and the South East.
Please call or email me on the link below to discuss how I can help your organisation.
Connect with Charles.
